{"id":6847,"date":"2026-01-10T11:02:21","date_gmt":"2026-01-10T11:02:21","guid":{"rendered":"https:\/\/sciil.com\/support\/"},"modified":"2026-03-10T16:44:59","modified_gmt":"2026-03-10T16:44:59","slug":"support","status":"publish","type":"page","link":"https:\/\/sciil.com\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6847\" class=\"elementor elementor-6847 elementor-4440\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-840db9d e-flex e-con-boxed e-con e-parent\" data-id=\"840db9d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dd5cb03 elementor-widget elementor-widget-heading\" data-id=\"dd5cb03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Welcome to SCIIL Support<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-da7e623 e-flex e-con-boxed e-con e-parent\" data-id=\"da7e623\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-07e014f elementor-widget elementor-widget-text-editor\" data-id=\"07e014f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong data-start=\"827\" data-end=\"844\">SCIIL Support<\/strong> is your direct access to our technical service. Whether you have a software question, a system message or a request for remote maintenance &#8211; here you can quickly and easily <strong data-start=\"1011\" data-end=\"1039\">create<\/strong> a <strong data-start=\"1011\" data-end=\"1039\">support ticket<\/strong>, <strong data-start=\"1045\" data-end=\"1071\">start<\/strong> the <strong data-start=\"1045\" data-end=\"1071\">remote desktop<\/strong> or <strong data-start=\"1090\" data-end=\"1114\">find<\/strong> the right <strong data-start=\"1090\" data-end=\"1114\">documentation<\/strong>. Our helpdesk team is at your side &#8211; competent, experienced and solution-oriented.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9fc6e19 e-flex e-con-boxed e-con e-parent\" data-id=\"9fc6e19\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ebf9c9f e-con-full e-flex e-con e-child\" data-id=\"ebf9c9f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-360750b elementor-widget elementor-widget-heading\" data-id=\"360750b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ticket system<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a52a825 elementor-widget elementor-widget-text-editor\" data-id=\"a52a825\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Already a customer? Please log in directly via our support tool to create a support ticket. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e45f412 e-con-full e-flex e-con e-child\" data-id=\"e45f412\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5aff784 elementor-align-right elementor-mobile-align-left elementor-widget elementor-widget-button\" data-id=\"5aff784\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/sciil.com\/otrs\/customer.pl\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Login<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f6b78c7 e-flex e-con-boxed e-con e-parent\" data-id=\"f6b78c7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-101fd1b e-con-full e-flex e-con e-child\" data-id=\"101fd1b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28a5c79 elementor-widget elementor-widget-heading\" data-id=\"28a5c79\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Remote access\/remote support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7a3433 elementor-widget elementor-widget-text-editor\" data-id=\"a7a3433\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>To enable direct support and access to your applications, we use the &#8220;Teamviewer&#8221; tool. You can download it here. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-099b490 e-con-full e-flex e-con e-child\" data-id=\"099b490\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a2fd3c1 elementor-align-right elementor-mobile-align-left elementor-widget elementor-widget-button\" data-id=\"a2fd3c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.sciil.com\/download\/TeamViewerQS.exe\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e29e578 e-flex e-con-boxed e-con e-parent\" data-id=\"e29e578\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ab9bb1f e-con-full e-flex e-con e-child\" data-id=\"ab9bb1f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ce86c10 elementor-widget elementor-widget-heading\" data-id=\"ce86c10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Do you have any further questions?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b14df5a elementor-widget elementor-widget-text-editor\" data-id=\"b14df5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Please feel free <a href=\"https:\/\/sciil.com\/en\/?page_id=6855\">to contact us<\/a> by phone or email  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fed51ab e-flex e-con-boxed e-con e-parent\" data-id=\"fed51ab\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bac5887 e-flex e-con-boxed e-con e-parent\" data-id=\"bac5887\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dc0f043 elementor-widget__width-inherit elementor-widget elementor-widget-image\" data-id=\"dc0f043\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"720\" height=\"480\" src=\"https:\/\/sciil.com\/wp-content\/uploads\/2024\/11\/ERP_Klein.jpg\" class=\"attachment-large size-large wp-image-6087\" alt=\"SCIIL AG Support\" srcset=\"https:\/\/sciil.com\/wp-content\/uploads\/2024\/11\/ERP_Klein.jpg 720w, https:\/\/sciil.com\/wp-content\/uploads\/2024\/11\/ERP_Klein-300x200.jpg 300w\" sizes=\"(max-width: 720px) 100vw, 720px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aa87eb1 e-flex e-con-boxed e-con e-parent\" data-id=\"aa87eb1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Welcome to SCIIL Support SCIIL Support is your direct access to our technical service. Whether you have a software question, a system message or a request for remote maintenance &#8211; here you can quickly and easily create a support ticket, start the remote desktop or find the right documentation. Our helpdesk team is at your [&hellip;]<\/p>\n","protected":false},"author":17,"featured_media":6087,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-6847","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.1 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>SCIIL Support - Your access to helpdesk &amp; remote maintenance<\/title>\n<meta name=\"description\" content=\"SCIIL Support: Create a ticket, start remote maintenance, call up documentation. 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