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Support

Welcome to SCIIL Support

SCIIL Support is your direct access to our technical service. Whether you have a software question, a system message or a request for remote maintenance – here you can quickly and easily create a support ticket, start the remote desktop or find the right documentation. Our helpdesk team is at your side – competent, experienced and solution-oriented.

Ticket system

Already a customer? Please log in directly via our support tool to create a support ticket.

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Remote access/remote support

To enable direct support and access to your applications, we use the “Teamviewer” tool. You can download it here.

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Do you have any further questions?

Please feel free to contact us by phone or email

SCIIL AG Support

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    I agree that my details from the contact form will be collected and processed to answer my request. The data will be stored for 10 years or deleted on request. Note: You can revoke your consent at any time for the future by sending an e-mail to datenschutz@sciil.com. Detailed information on the handling of user data can be found in our privacy policy.

    Tenneco

    “With the SCIIL solution, we were able to standardize our test procedures, digitally map process steps and ensure complete traceability. Instead of many isolated solutions, we now have a common system that enables us to have more efficient processes, better data quality and faster reactions to deviations..”

    Joachim Maurer,
    Tenneco Director Quality Powertrain

    TENNECO customer reference on MES, traceability, CAQ and production data collection

    IWC Schaffhausen

    “We finally wanted ONE solution for ALL production steps. The optimized processes in the final inspection bring about 15 percent efficiency gains.”

    Ulrich Albicker,
    Department Manager Quality Improvement

    Kundenreferenz von IWC zu Endkontrolle und Traceability in der Uhrenindustrie

    IWC relies on SCIIL Q-TRACE in final assembly to track watches consistently by serial number, document visual and functional tests and efficiently control rework. The result: greater transparency, measurable quality improvement and efficiency gains in final inspection, as well as seamless traceability.

    More information

    Leadec Management Central Europe

    “The intelligent tracking solution is web-based and creates cross-process transparency regarding the use and whereabouts of individual packages.”

    Gerd Brandl,
    Key Account Manager Technical Solutions

    In the semiconductor industry, where sensitive precision components involve high material costs and production is subject to significant time pressure, controlling and tracing material flows is more important than ever. The smart SCOTT logistics solution, developed jointly by Leadec and SCIIL AG, provides the required transparency and control.

    Adient Saarlouis

    “The SCIIL eLPA system is easy to use and impresses with its functionality. What is particularly important for me as a plant manager is that I have online access and a complete overview of our audits at all times – whether I’m in the office or on the road. “

    Jürgen Müller,
    Plant Manager Adient Saarlouis

    Adient Saarlouis was the first plant in the Group to successfully pilot SCIIL eLPA. In the complex seat assembly process with numerous customer requirements, daily LPAs and high OEM pressure, the tool ensures a clear structure, simple implementation and maximum transparency – a must when quality has to be assured on a daily basis. Today, SCIIL eLPA is standard and runs in all Adient plants worldwide.

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    MAHLE Stuttgart

    “If only we had introduced SCIIL eLPA earlier – today it almost runs itself with process audits and is really well received by the team.”

    Daniel Zimmermann,
    Global Commodity Buyer

    As a global automotive supplier with over 100 locations and the highest quality requirements, MAHLE needs a system that maps daily LPAs efficiently, transparently and uniformly worldwide. Manual planning and evaluation was error-prone and time-consuming – with SCIIL eLPA, a centralized system was introduced that automates planning, makes deviations immediately visible and structures the processes across all locations. This not only increases audit quality, but also ensures the necessary acceptance among users.

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    OLYMP Bezner KG

    “With SCIIL CAQ & TRACE, we have created uniform standards worldwide – and can react much faster. This brings more quality, more transparency and fits in perfectly with our sustainability approach. ”

    Johann Trischbergerr,
    COO Olymp Bezner

    Kundenreferenz von OLYMP zur MES-gestützten Produktionssteuerung in der Textilindustrie

    OLYMP uses SCIIL CAQ & TRACE to control complex inspection processes in shirt production – from incoming goods inspection to end-of-line inspection. Special inspection methods and individually defined sampling logics are also used, which have been precisely adapted to the requirements of textile production. Bidirectional integration with the ERP system ensures consistent data flows. Data is recorded directly on the line – mobile, convenient and intuitive. A strong example of successful CAQ integration in the fashion industry.